MONTROSE, CO: The Emergency Department at Montrose Regional Health was recently recognized by Press Ganey for exceeding the current national trend in patient experience in Emergency Departments (ED).
“During the COVID-19 pandemic, emergency departments have seen an unprecedented decrease in patient experience,” said Dr. Tejal Gandhi, MPH, CPPS at Press Ganey. Conversely, the Emergency Department at Montrose Regional Health was recognized as its performance exceeds the current national trend which is rated by patients who have experienced the ED at MRH.
Dr. Alexis Garza, Medical Director of the MRH ER stated, “the Emergency Department is the front door of our hospital and is a critical access point for people to receive care. Every day, and especially during the pandemic, the ED has been on the front lines, and we are happy to be recognized for the great patient care we give. Our physicians and nurses do all we can to provide compassionate, timely, and exceptional care to everyone who walks through our door.”
“I am incredibly proud of our ED caregivers, and everyone who helps support the ED, for the work they do each day to provide the best patient care. This is one of the best teams I have had the privilege to work with,” said Sonya Hawkins, BSN, RN, CEN, Director of MRH Emergency Services.
Press Ganey Associates is a health care company known for developing and distributing patient experience surveys. Their surveys help Montrose Regional Health improve the safety, quality, and experience of our patients. Questions on the survey ask about communication, care coordination, provider and nursing care, medication use, and whether the patient is likely to recommend MRH to others.
About Montrose Regional Health (www.MontroseHealth.com)
Montrose Regional Health is a 501(c)3 nonprofit healthcare system serving Montrose, San Miguel, Ouray, Gunnison, Delta, Hinsdale and San Juan counties. The hospital is licensed for 75-beds and offers an extensive range of inpatient & outpatient health care services, including cardiology, oncology, minimally invasive surgery, laboratory, medical imaging/radiology, Mountain View Therapy, Level III Trauma Center, Acute Rehabilitation Unit, advanced respiratory & pulmonary services, and the family birthing center. The health system has a reputation for acquiring the latest technologies in healthcare, from robotic assisted surgical services to UVC-disinfection technology. Montrose Regional Health is the second-largest employer in Montrose County, with more than 700 employees and 100 providers who represent 23 medical specialties. With a tagline that reads Caring for you like family, the health system is known for its warm patient care.